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Shipping & Returns

Shipping Policy

Zak Surfboards delivers product Australia wide. We do not ship Internationally.

 Please allow for 2 - 5 business days for all deliveries to major cities. Deliveries to remote areas will take a few additional days depending on location.

Shipping on all products is FREE for purchases over $50, except for surfboards and some larger items which are clearly marked on the product page. A flat fee of $8.00 will be charged for any purchases under $50. Items will be posted through Australian Post Parcel Post  or by Courier.

Deliveries are normally made between 9am and 5pm (Monday to Friday). If a home address will be un-attended please offer a work address for delivery. A contact phone number is also required. Goods must be signed for or a re-delivery fee may be charged to the purchaser.

Returns Policy

You have 30 days to return unopened items for a full refund, we will pay for any return shipping costs if the item was incorrect or defective .

Postage on non defective items is the responsibility of the customer (wrong size or colour picked). Customers may return or change original purchase at Zak Surfboards in Thornbury in person (proof of purchase required).

It may take up to 4 weeks for refunds on returns from the date of receiving the customers return parcel. You can contact Zak Surfboards staff on (03) 9 416 7384 during business hours or contact via email on any issues you may have regarding out policies, All customers will be notified via email when returns take place.

Call: (03) 9416 7384

Zak Surfboards
307 Victoria Rd
Thornbury Victoria

E-mail: zak@zaksurfboards.com