General terms & conditions

Agreement of Sale

Please read these carefully

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Zak Surfboards indicates your acceptance of these terms and conditions.

Zak Surfboards reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

Zak Surfboards is the service provider; it is also referred to as "Zak's", "us" and "we".

Customer is the person or organization who purchases or seeks services from Zak Surfboards; it is also referred to as "you".


Placing Orders

All orders placed are subject to confirmation and acceptance by Zak Surfboards.
Zak Surfboards may vary prices for received orders in the event of price changes. We will advise you if this is the case.


To minimize any errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible or in person at Zak Surfboards - 307 Victoria Rd Thornbury VIC 3071.

Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible (but rare) that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order.  Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations may be communicated by email to zak@zaksurfboards.com

International Orders

Zak Surfboards currently ships to Australia and selected items only to New Zealand.

Payment

For on-line orders, accepted payments include Paypal & credit cards (Visa/Master cards ONLY) through the Paypal gateway.

Zak Surfboards reserves the right to perform checks for orders paid using credit card, and we may request photo identification to be supplied for large value orders.


For security reasons, Zak Surfboards recommends that any orders greater than $500 are paid using paypal. 'First time customers' with high order values (eg - $1000+), must pay via paypal. Credit card payments for these orders will not be accepted without prior arrangement.

The title of the goods supplied will not pass to the customer from Zak Surfboards until the full amount is paid.

Shipping Policy

Zak Surfboards delivers product Australia wide - and selected items to New Zealand.

Please allow for 2 - 5 business days for all deliveries to major cities.

Deliveries to remote areas will take a few additional days depending on location.

Shipping on all products is FREE for purchases over $50, except for surfboards and some larger items which are clearly marked on the product page. A flat fee of $8.00 will be charged for any purchases under $50. Items will be posted through Australian Post Parcel Post  or by Courier.

Shipping on Surfcraft is charged at $70 for smaller items and $100 for larger items - Additional shipping charges on Surfcraft may apply to remote regions of Australia (we will contact you if additional charges are required)

Deliveries are normally made between 9am and 5pm (Monday to Friday). If a home address will be un-attended please offer a work address for delivery. A contact phone number is also required. Goods must be signed for or a re-delivery fee may be charged to the purchaser.

We do not ship to third party addresses unless that address is known and can be verified by Zak Surfboards.


Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Zak Surfboards will make every effort to deliver on time.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts may be passed to the customers if the delivery address is unattended at the time of delivery.


Return and Refund

Returns for refund will only be accepted within 10 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable.

Any incorrect, missing or damaged items received must be reported to Zak Surfboards within 24 hours of you receiving the delivery.
If item(s) received is (are) not what was ordered, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Zak Surfboards owns the title of any extra goods shipped with your order that have been dispatched in error.

Returns Policy

You have 30 days to return unopened items for a full refund, we will pay for any return shipping costs if the item was incorrect or defective .

Postage on non-defective items is the responsibility of the customer (wrong size or colour picked). Customers may return or change original purchase at Zak Surfboards in Thornbury in person (proof of purchase required).

It may take up to 14 days for refunds on returns from the date of receiving the customers return parcel.

You can contact Zak Surfboards staff on (03) 9416 7384 during business hours or contact via email at zak@zaksurfboards.com on any issues you may have regarding out policies, All customers will be notified via email when returns take place.


Warranty Claim

All goods sold by Zak Surfboards come with a warranty to be free from any defects or faults. This warranty is not transferable.
Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.

Warranty only covers the item(s) sold by Zak Surfboards.

If the returned goods are determined by Zak Surfboards to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Zak Surfboards also reserves the right to charge the labor cost for examining these goods where no fault was found.

All warranties are voided if returned product is found in any way to be mishandled, uninstalled, modified, tampered, abused, physically damaged.


Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.


The customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Zak Surfboards.
 

Zak Surfboards is not responsible for any parcel missing in transit, on its return back to Zak Surfboards.

Disclaimer

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing.
There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.