Shipping & returns

Shipping Policy

Zak Surfboards delivers product Australia wide - and selected items to New Zealand.

Please allow for 2 - 5 business days for all deliveries to major cities.

Deliveries to remote areas will take a few additional days depending on location.

Shipping on all products is FREE for purchases over $50, except for surfboards (see below for more information) and some larger items. A flat fee of $8.00 will be charged for any purchases under $50. Items will be posted through Australian Post Parcel Post  or by Courier.

Shipping on Surfcraft

Free Freight on Surfcraft Terms & Conditions

Zak Surfboards will ship all surfcraft from their premises to the address designated by the customer at no charge*  

All surf craft items are shipped appropriately wrapped & boxed up for protection.  Most surf boards are wrapped in 2 x layers of high quality bubble wrap with padding on nose and tail then placed in a appropriate sized cardboard box for freight.

We also offer a same day delivery service for surfcraft in the Melbourne metropolitan region.  All purchases of surfcraft must be made before midday to ensure delivery that same day.

* This excludes certain zones that are more remote & excluding larger items that are above 7ft/214cm in length like longboards.

In the case of deliveries to these higher charge or more remote areas – Zak Surfboards will cover $70 of the shipping price and the customer will pay any additional amounts.   Customers who’s orders fall into either these excluded areas/larger items  for  our free shipping will be contacted by Zak Surfboards staff shortly after their order is placed (usually within 1 working day) to discuss freight options .  At this point the customer can either use one of our regular couriers or organize their own courier (at risk to the customer)

Zones that usually incur higher charges include Western Australia outside Perth & Freemantle, Tasmania outside Hobart , Kangaroo/Fraser/Lord Howe/Flinders & King Island

Deliveries are normally made between 9am and 5pm (Monday to Friday). If a home address will be un-attended please offer a work address for delivery. A contact phone number is also required. Goods must be signed for or a re-delivery fee may be charged to the purchaser.

We do not ship to third party addresses unless that address is known and can be verified by Zak Surfboards.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Zak Surfboards will make every effort to deliver on time.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts may be passed to the customers if the delivery address is unattended at the time of delivery.

Call: (03) 9416 7384

Zak Surfboards
307 Victoria Rd
Thornbury Victoria