Shipping & Returns

Shipping Policy

Zak Surfboards delivers product Australia wide - and selected items to New Zealand.

Please allow for 2 - 5 business days for all deliveries to major cities.

Deliveries to remote areas will take a few additional days depending on location.

Shipping on all products is FREE for purchases over $99.99, except for surfboards (see below for more information) and some larger items. A flat fee of $8.00 will be charged for any purchases under $99.99. Items will be posted through Australian Post Parcel Post  or by Courier.

Shipping on Surfcraft

Free Freight on Surfcraft & Bulky Items Terms & Conditions

Zak Surfboards will ship all new surfcraft & bulky items from their premises to the address designated by the customer at no charge*  

All surfcraft & bulky items are shipped appropriately wrapped & boxed up for protection.  Most surf boards are wrapped in 2 x layers of high quality bubble wrap with padding on nose and tail then placed in a appropriate sized cardboard box for freight.

We also offer a same day delivery service for surfcraft in the Melbourne metropolitan region.  All purchases of surfcraft must be made before midday to ensure delivery that same day.

* This excludes certain zones that are more remote & excluding larger items that are above 7ft/214cm in length like longboards.

In the case of deliveries to these higher charge or more remote areas – Zak Surfboards will cover $50 of the shipping price and the customer will pay any additional amounts.   Customers who’s orders fall into either these excluded areas/larger items for our free shipping will be contacted by Zak Surfboards staff shortly after their order is placed (usually within 1 working day) to discuss freight options .  At this point the customer can either use one of our regular couriers or organize their own courier (at risk to the customer)

Zones that usually incur higher charges include Western Australia outside Perth & Freemantle, Tasmania outside Hobart , Kangaroo/Fraser/Lord Howe/Flinders & King Island

Secondhand Surfcraft - shipping will be $50 - $70 to most major regions (Capital Cities & nearby surrounds). Zones that usually incur higher charges include Western Australia outside Perth & Freemantle, Tasmania outside Hobart , Kangaroo/Fraser/Lord Howe/Flinders & King Island. 

Customers will be contacted by Zak Surfboards staff shortly after their order is placed (usually within 1 working day) to discuss freight options.  At this point the customer can either use one of our regular couriers or organize their own courier (at risk to the customer - we will box and pack it for you for no charge)


Deliveries are normally made between 9am and 5pm (Monday to Friday). If a home address will be un-attended please offer a work address for delivery. A contact phone number is also required. Goods must be signed for or a re-delivery fee may be charged to the purchaser.

We do not ship to third party addresses unless that address is known and can be verified by Zak Surfboards.


Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Zak Surfboards will make every effort to deliver on time.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts may be passed to the customers if the delivery address is unattended at the time of delivery.


Return and Refund

Returns for refund will only be accepted within 14 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable.

Any incorrect, missing or damaged items received must be reported to Zak Surfboards within 24 hours of you receiving the delivery.
If item(s) received is (are) not what was ordered, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Zak Surfboards owns the title of any extra goods shipped with your order that have been dispatched in error.

Returns Policy

You have 14 days to return unopened items for a full refund.

Postage on non-defective items is the responsibility of the customer (wrong size or colour picked). Customers may return or change original purchase at Zak Surfboards in Thornbury in person (proof of purchase required).

It may take up to 14 days for refunds on returns from the date of receiving the customers return parcel.

You can contact Zak Surfboards staff on (03) 9416 7384 during business hours or contact via email at zak@zaksurfboards.com on any issues you may have regarding out policies, All customers will be notified via email when returns take place.


Warranty Claim

All goods sold by Zak Surfboards come with a warranty to be free from any defects or faults. This warranty is not transferable.
Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.

Warranty only covers the item(s) sold by Zak Surfboards.

If the returned goods are determined by Zak Surfboards to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Zak Surfboards also reserves the right to charge the labor cost for examining these goods where no fault was found.

All warranties are voided if returned product is found in any way to be mishandled, uninstalled, modified, tampered, abused, physically damaged.


Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.


The customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Zak Surfboards.
 

Zak Surfboards is not responsible for any parcel missing in transit, on its return back to Zak Surfboards.
 

Disclaimer

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing.
There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.

 

Call: (03) 9416 7384

Zak Surfboards
307 Victoria Rd
Thornbury Victoria
3071 AUSTRALIA

E-mail: zak@zaksurfboards.com